Below, find answers to some of the most common questions customers ask about Optenet PC. For troubleshooting problems with uninstalling Optenet PC, see these Top Frequently Asked Questions.
The filter applies two types of technology: a list system with databases of millions of
URLs and 25 classification categories, and the real time semantic content analyzer.
Using the techniques of artificial intelligence, continuous practice with millions of
websites and genetic algorithms for optimizing the lists, the Semantic Content
Analyzer achieves a high degree of effectiveness and minimal error. The analyzer is
capable of making a complete semantic analysis of requested sites in 0.1
milliseconds, either permitting or prohibiting them being displayed.
How effective is OPTENET PC?
The combination of the analysis engine and the lists makes OPTENET PC the most
effective tool on the market, with 97% accuracy. It is becoming even better, with the
Contribution function.
Will the web filter affect my browsing speed?
No. OPTENET PC is extremely quick and therefore imperceptible. List checking is
immediate and the content analysis process carried out by the analysis engine takes
1 thousandth of a second.
Which languages does OPTENET PC work in?
Filter analysis is carried out in six languages: Spanish, English, French, German,
Portuguese and Italian.
Can my child get around the filter to access inappropriate web sites?
This can only be done by changing the set-up, using the Administrator's password.
If anyone tries to get around the filter, Internet access is completely blocked as a
protective measure.
It can only be re-established by using the password.
How is the filter updated?
List system updates will be automatic, carried out via the Internet without the need
for any administration. The update is downloaded from the Internet
automatically.
How do I UNINSTALL Optenet PC from my computer?
1.- Choose Start
2.- All Programs
3.- Optenet
4.- Uninstall
5.- Type the requested password that you selected when you first installed Optenet PC
6.- Finally, restart your computer.
Why is it a subscription?
The service offered by OPTENET PC is constantly improving and you will
benefit every day from the updated lists, new filter parameters and the
unblocking service. OPTENET PC users are guaranteed that they will have the
most advanced technology and new features are always being developed for improved security.
Is installion difficult? I am not proficient in software.
No, the program has been designed to be installed by users with no more than
basic computer knowledge. The installation wizard will guide you through the setup
step by step.
With what operating systems and browsers is Optenet PC compatible?
The PC version is distributed for:
Windows 95, Windows 98, Windows ME, Windows 2000 (and Windows 2000 Professional), Windows NT, Windows XP
It can be used together with any Internet browser.
Processor: Pentium or compatible.
Minimum of 64Mb RAM
The filter is active when the icon on the task bar indicates so.
Can you control what is filtered and what is not?
Yes. When you set the product up, you can accept the default set up or make your own
selections which categories of content and which protocols should be blocked.
Further, you can add new sites by submitting them to us and you can specify certain
sites that should never be blocked. If a site is mistakenly blocked, you can submit
to the unblocking service and it will be corrected within 15 minutes.
Can I make my own lists?
Yes, you can create your own lists of permitted and prohibited pages with the
Personal lists option. You can even create personal lists for each profile created.
The websites entered in your personal lists always take precedence over the filter.
What do filter categories mean? What are they?
A filter category means a set of sites on the same subject. The filter classifies the
sites depending on the content and puts them into categories.
The current categories are:
Anonymizers
Anorexia and bulimia
Gambling
Banners
Bombing
Chat
Shopping
Webmail
Drugs
Dating
Forum
Hacking
Games
Instant messaging servers
Models
Music
Personal websites
Pornography
Racism
Society
Sects
P2P servers
Sexuality
Spyware
Violence
What are the contents of each category?
Anonymizers: Web pages through which it is possible to avoid third parties
discovering the web pages that are being accessed. Anorexia and bulimia: Web pages devoted to encouraging and promoting
anorexia and bulimia. Gambling: websites from which on-line casinos and bingo can be accessed;
sites from which any kind of bets can be placed, for example football
pools, are also included. Banners: Publicity or advertising frames inserted in web pages. Bombing: websites explaining how to manufacture explosives. Shopping: websites from which various products and services can be
purchased. Chat: Web pages from which it is possible to communicate with other
users in real time. Drugs: all websites openly containing content on narcotics, either
encouraging their use or providing contacts and places where they can be
bought. This does not include Internet addresses giving information about
the damaging nature of drugs. Webmail: Web pages from which it is possible to send and receive
electronic mails. Dating: Web pages web through which it is possible to get to know other
people: making friends, finding partners, etc. Forum: Web pages of a thematic nature in which users can participate by
contributing personal opinions. Hacking: websites where illegal software can be found. Games: websites where “on-line” games can be played, or where games
can be downloaded to the computer. Models: websites where photographs of models of either sex can be found;
websites where this type of photo shows models totally or partially naked
will be included in the pornography category. Music: websites from where music can be bought or downloaded, or where
general information can be found about singers and musical groups. Personal websites: Pages created in specialized hosting environments and
that are not included in other categories. Racism: websites that openly contain contents of a xenophobic nature or
incite racist behaviour for reasons of race, culture, religion, ideology, etc. Pornography: websites with pornographic or erotic content. This includes
access to chats where material of this kind can be found. Society: websites with content about famous people; this also includes
other content, such as fashion, perfumes, decoration, etc. P2P servers: Sites where these programs are registered for service
provision and the web pages connected to them.
Instant messaging servers: Sites where these programs are registered
for service provision and the web pages connected to them. Sects: websites with content about very dangerous sects, such as those
known as devil-worshippers which are universally accepted as sects, but
not those which, because of different legislation in different countries,
are considered sects in some countries and are entirely legal religious
groups in others. Sexuality: Information and articles on sex, sex education, sexual
tendencies, etc., that do not contain pornography. Spyware: Pages that contain Spyware. Spyware is considered to be
software that compiles information concerning a computer and then
conveys this information to an external party without the knowledge or
consent of the owner of the computer. Violence: websites that openly have content of a violent nature, incite to
violence or justify it.
The same page often belongs to two or more categories at the same time.
I've lost the password. How do I get it back?
When you try to enter three times on the user and password screen, leaving both
boxes blank, a new screen will open with a question that you set up when you
installed the filter. Answer this question and you will receive a new password by email.
How do I change the password?
Go to the “Change password” option, enter the current one and you will be asked to
write the new one.
I want to prevent a child from downloading files.
To do this, go to the set-up screen and select the type of files you want to prevent.
Can an adult remove the filter to browse? How?
Yes. You can do it temporarily (for three hours), or indefinitely by selecting "OFF" in
the set-up menu, or from the icon on the task bar by clicking on Deactivate.
This requires the password.
Will my child know there is a filter installed?
Yes. If an attempt is made to enter a prohibited page, a screen will open with a
message indicating that the page is prohibited.
Is the filter incompatible with any programs?
No.
Can I activate the filter for a certain number of hours?
Yes, you can activate the filter so that it allows a certain number of hours browsing
daily and a certain number of hours weekly.
Maximum daily browsing time allows you to determine the number of browsing
hours you want. When this time is up, it will automatically stop browsing.
Maximum number of weekly browsing hours works in the same way as in the
previous section: you can set a weekly number of hours for browsing.
For browsing time limits to apply on your computer, select Activated and click on OK.
To deactivate them, select Deactivated and click on OK.
Can I set up one filter for me (administrator) and another for children in my home?
Yes, with the Profiles option you can create a different filtering method for you and
others for your children. You can adapt the filter to each user's requirements.
I don't want to filter the content, but I want to know what my
children are looking at. Is this possible?
Yes, it is possible with the browsing history option. This allows a parent to see the
latest sites a child has visited, regardless of whether they have deleted the contents
of the browser's history.
It hasn't filtered a page it should have filtered for me.
Given the nature of the Internet, every day thousands of new websites are created
and it is possible that the filter won't detect them all.
If there is an error, a user can send a message to our Customer Care Center
explaining the reason for the error so it can be corrected.
Once checked by the Review Department, if there has been an error, the user will
have access to this page again in approximately 15 minutes. In addition, if you give
us your e-mail address, you will be informed about your request.
The Optenet content filter has a minimal margin of error. To adjust this margin of
error, there are two options: 1. Including the page that is not being filtered on personal lists. 2. Making a contribution. This consists of informing Optenet that a certain
page is not classified or is wrongly classified. A qualified
team of checkers, experts in classifying content, will examine the page and
reclassify it, depending on its content.
