More FAQs

I used the trial license and purchased a full license. Why do I still receive a "license expired" message?

In order to activate the license you must right-click on the OPTENET icon on your desktop and then click on: REGISTER LICENSE. All you have to do is enter the licence key and you're ready to go. We recommend that you restart your computer after entering the license key.

How should I uninstall Optenet PC from my computer?

Go into START then ALL PROGRAMS then OPTENET. Here you will find the option UNINSTALL OPTENET. Follow the instructions. Note that you will need to enter your password to complete the process.

What do I do if I forgot my password?

If you forgot both your password and the answer to the question you defined when you set up Optenet PC on your computer, email us at customersupport@optenetpc.com and supply the following information 1. The full name used to set up the account.
2. The email used on the account.
3. Confirmation stating , "I am the authorized Administrator of this Optenet PC account."
We will then authenticate your email and if the information is valid, send the password to the email listed in the account.
4. If you are using the trial version, you need to indicate "Trial" in your email.
Note that these procedures are in place to prevent unauthorized users to bypass or make changes to the filter.

What do I do if I forgot my password AND the answer to my "password reminder" question?

If you forgot both your password and the answer to the question you defined when you set up Optenet PC on your computer, email us and supply the following information
1. The full name used to set up the account.
2. The email used on the account.
3. Confirmation stating , "I am the authorized Administrator of this Optenet PC account."
We will then authenticate your email and if the information is valid, send the password to the email listed in the account.
4. If you are using the trial version, you need to indicate "Trial" in your email.
Note that these procedures are in place to prevent unauthorized users to bypass or make changes to the filter.

I've tried everything and can not uninstall Optenet PC from my computer. What should I do?

If you are having difficulty uninstalling Optenet PC and have tried the suggested uninstallation procedure, we will assist you with the uninstall. Before taking this step, please be sure to try the standard Uninstall: Go into START then ALL PROGRAMS then OPTENET. Here you will find the option UNINSTALL OPTENET. Follow the instructions. Note that you will need to enter your password to complete the process. If this procedure does not work, email us and supply the following information
1. The full name used to set up the account.
2. The email used on the account.
3. Confirmation stating , "I am the authorized Administrator of this Optenet PC account."
We will then authenticate your email and if the information is valid, send the instructions to the email listed in the account.
4. If you are using the trial version, you need to indicate "Trial" in your email.
Note that these procedures are in place to prevent unauthorized users from uninstalling the filter.

How can I set up more than 1 profile in Optenet?

Easy! Go to Optenet Administration (using the optenet icon on your desktop is the fastest way) then select the PROFILES option. Enter a user name for the new profile and press ENTER. From this point on, all you have to do configure the program for this profile (categories, schedules, etc…).

I set up a profile for my son. How do I set up the PC so when he surfs, he is using that profile and when I surf, I use my own profile?

When you try to access the Internet, Optenet will ask you for a username and password. This will give you access to the Internet in function of your profile. DON'T FORGET TO LOG OUT ONCE YOU ARE DONE (to do so right-click on the Optenet icon on your desktop)!!! Your son, or daughter, will go through the same process in order to access the web.